•   Template Documentation  

Template Configuration

  • The Template Configuration Window is where you can preview the template and configure many of the settings and features.

    Accessing the Template Configuration Window (TCW)

    Click Configure › Sites › the site you want to edit › Advanced › Change › click on the template thumbnail in the upper left corner › choose the appropriate template


    Using the TCW

    • Within the TCW, you will see multiple accordion bars in the left column
    • Within each bar are areas where you can make changes, insert URLs, apply logos, etc
    • Enter the appropriate information and then click Save & Preview to view your changes
    • To publish updates you have made, click Publish & Exit
    • If you are an existing Blackboard client and are not yet ready to go public with your new template, do NOT click Publish & Exit, as that will apply the new template to your website
    • If you want to make changes after the new template is live, you can still click Save & Preview to preview your changes, but then you can also click Publish & Exit to make your changes live


    Unexpected Character Error

    Some characters are not accepted in the TCW. We suggest you add one URL at a time and click save and preview during setup to ensure URLs are accepted. If you receive an error message, use tinyurl.com/app to create a simplified url for your link destination.


    Setting Colors

    Each template comes with varying levels of configuration. As a rule of thumb, if a particular area has a color, then that color can be changed. There are some circumstances, however, where white or light gray areas are not configurable. This has been done intentionally as part of the overall design aesthetic. We suggest that you preview the template before licensing to ensure it will be a perfect fit for your organization.

Template Resources | Files & Folders

  • Uploading imagery/graphics to a folder will make them available for application in the Template Configuration Window.

    Accessing Files & Folders

    Click Configure › Templates › Files & Folders › Site Files

    • Here you will see the folders that pertain to your template assets
    • Find resources for custom icons, stock photography, photo editing and color schemes here 

    Custom Icons

    Icon Dimensions: 34PX width x 34PX height

    • Icons need to be PNG’s with a transparent background, and sized to the correct dimensions prior to upload
    • The color of the icon should be the desired color you would like on the site since custom icons are not color changing
    • Upload your icons into the Icons folder (This folder is built by the system and will already be in place for you) 


    Logo (Only) Dimensions: Max width of 400PX x 130PX height

    Logo (+ Site Name/Tagline) Dimensions: Max width of 200PX x 130PX height

    • Logos need to be PNG’s with a transparent background, and sized to the correct dimensions prior to upload
    • Upload your logos into the Logos folder (Create a Logos folder under Site Files > Images if this folder does not already exist)

Homepage Content & Apps

  • This is the recommended app placement based on the homepage region map

    Region A | Photo Gallery App (only)

    Photo Dimensions: 1500PX width x 915PX height


    Region B | Any App

    • Content in this region displays vertically


    Region C | Any App

    • Content in this region displays vertically

    Region D | Any App

    Headline Accent Image Dimensions: 375PX width x 270PX height

    • Headlines go into a Content Slider
    • Content in this region displays horizontally


Notable Features

  • Insight is designed with these Interactive Elements built in:

    • Photo Gallery
    • Color Configurability 
    • Content Slider

    Maximum number of global icons


    Font Information: 

    • Body copy is size 15
    • Font used is Titillium Web

App Names

  • To turn on an app name: 

    • Click on the app 

    • Click the Options banner and check the box that says “Show the app name on my page”

Contact Info

  • To add or edit the address, phone or fax in the footer: 

    • Click Configure › Sites › the site you want to edit › Contact 

    • Add/edit the information and then hit Save

Publishing a New Template

  • New Blackboard Clients: 

    • To publish your new template on your incubation site, go into each site’s Template Configuration Window and click the Publish and Exit button 

    • When you are ready to go public with your new website, follow the instructions listed here

    Existing Blackboard Clients:

    • To publish your new template on your live site, go into each site’s Template Configuration Window and click the Publish and Exit button

    • Once your new template has been published, you may need to visit the content on each site’s homepage to reorganize apps as necessary. You can accomplish this by clicking and dragging apps from one region to another.

WCM Support

  • The normal operating hours for Web Community Manager support are 8:00 AM - 8:00 PM EST Monday – Friday:

    • wcmsupport@blackboard.com  
    • 855.742.5952

Help Materials

  • The Community Engagement Resource Center (CERC) website contains a wealth of information and help materials. You can find resources for Web Community Manager here